Customer service
Shipping, returns and warranty
Shipping
| Where we ship | Within the United States |
|---|---|
| Processing | Orders ship within 24–48 business hours, excluding weekends and US holidays |
| Standard (USPS) | About 5–7 business days · [price, e.g. Free] |
| Express | About 2–3 business days · [price] |
| Tracking | Sent by email when your order ships |
60-day money-back guarantee
If you're not satisfied with ZeroWattic for any reason, you can return it within 60 days of delivery for a refund of the product price.
- Email [email protected] with your order number and the reason for the return.
- We'll reply with the return address and instructions. Please don't send items without contacting us first.
- Ship the units back. [Who pays return shipping: customer / prepaid label]
- Refunds go to your original payment method, usually within about one week after the warehouse receives your return.
1-year warranty
ZeroWattic is covered by a 1-year warranty against defects. If a unit arrives damaged or stops working (for example, the green light doesn't turn on in a working outlet), email support with your order number and a short description or photo, and we'll arrange a replacement.
The warranty doesn't cover damage from water, misuse, use with 220–240 V outlets or adapters, or modification of the unit.
Questions
Email [email protected] or see the contact page.